Appearance | Excellent | Good | Fair | Poor | Very Poor |
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Information provided | Excellent | Good | Fair | Poor | Very Poor |
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Tourism product knowledge | Excellent | Good | Fair | Poor | Very Poor |
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Professionalism | Excellent | Good | Fair | Poor | Very Poor |
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Interpersonal skills | Excellent | Good | Fair | Poor | Very Poor |
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Punctuality | Excellent | Good | Fair | Poor | Very Poor |
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On tour management | Excellent | Good | Fair | Poor | Very Poor |