No refund is forthcoming of any fees paid to VSL where the application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.
Professional Service Fees/charges paid to VSL are non-refundable should you withdraw a visa application that you have kept on hold for a period longer than two weeks, even if that application might have never been submitted to the Immigration Authorities.
As soon as payment is received, the client is deemed to have engaged the service of VSL for its professional advice and expertise. Once the service has been engaged it cannot be returned, whether or not the client has changed his mind or no longer wishes to utilise it. If a client submits a refund request within 2 hours of payment, they may be entitled to full refund, if the service has not been provided to them and/or work has not commenced on their file. However all fees paid to Government Agencies or Authorities are non-refundable once payment has been effected.
No refund of Government or Service fees/charges is forthcoming of any fees paid to VSL where the visa application has been lodged to the Immigration Authorities regardless of the reason for withdrawal.
VSL does not carry any liability to the client once the contracted service is completed with the client.
It is the client’s own responsibility to ensure that he/she familiarizes himself/herself with validity date of the immigration document and that the client enters the country within the validity date.