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Field Engineer, (ADS MEASCA Regional Operations)

Sierra Leone Travel and Tourism Operator Forums News, Articles and Events Job Vacancies Field Engineer, (ADS MEASCA Regional Operations)

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    A. Code / Job title / Reporting to : Service Centre Manager/ Service Centres Managerstructure, hardware, printers, network and connectivity

    C. Key-result areas

    · Ensure delivery of all managed services such installations, maintenance and local professional services within cost and agreed quality · Manage local supply and logistics services either internally or via subcontractors.

    · Ensure first level technical support to workshop staff.

    · Manage first line responsibility and the local workshop service escalation process.

    · If applicable, supervise staff and ensure adequate training and development is provided to them and carry out annual appraisals and input into salary review process.

    · Ensure proper spare levels for internal SITA customers and external customers, such as EQUANT, the Network Organisation and Airlines.

    D. Job contacts >

    · Within SITA :

    In addition to other departments in the Managed Services department :

    * Other departments in the SITA Airport and Desktop Services division.

    * Marketing and Sales.

    * Finance and Accounting.

    · Outside SITA :

    style=”FONT-SIZE: 11pt; FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt”>* SITA and EQUANT customers.

    * Professional services and repair subcontractors.

    * Freight forwarders and shipment agencies.

    * Local authorities and banks.

    E. Job dimensions

    · Decision-making authority :

    INDENT: -0.25in; mso-list: l0 level1 lfo2″ =”Msonormal”>* In co-ordination with 1st level-up line manager, selection and resourcing of staff based on budgets approved by the Regional Field Operations Director, Managed Services.

    * Authorization for the buying of spare parts and whole units to defined budget limits.

    · Staff / Budget managed :

    * A Service Centre Supervisor typically is either the only staff present in a country/workshop, or supervises a small team of up to 1-2 staff (max 4) in the local country service centre operation.

    * Supervise the service centre operating budget within the geographical area of responsibility. This typically would a budget of between ( ) and ( ) USD$.


    F. Knowledge, skills and experience required

    · Education and training:

    * Diploma in Telecom / Computer Science, or equivalent degree

    * Alternatively, equivalent competencies acquired through previous work experience

    · Competencies:

    FONT-FAMILY: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt”>* Excellent Customer Focus (providing value to the customer; focusing on customer as the top priority; seeking to make frequent incremental improvement for the customer, etc.)

    * Focus on Results (demonstrating a sense of urgency; persisting in the face of obstacles; putting top priority on getting results, etc.)

    * Planning & Execution (able to handle multiple demands and competing priorities; assigning clear accountabilities backed by appropriate authority; monitoring work progress; building an effective team with complimentary strengths; work effectively in complex organisation, etc.)

    * Financial Acumen (continually looking for ways to reduce costs; establishing and maintaining a realistic budget; consistently stressing the importance of improving profitability, etc.)

    * Leading courageously (taking a stand and resolving important issues; acting decisively; challenging status quo thinking and assumptions, etc)

    * Strategic thinking (developing strategies and tactics to enhance the competitiveness of SITA; balancing big picture concerns with day-to-day issues; generating innovative ideas, etc.)

    * Seasoned Judgement & Decision-making (understanding complex relationships and concepts; making sound decisions based on adequate information; making timely decisions, etc.)

    * Influencing and Negotiating (winning support from others; shaping the opinions of key stakeholders; working through conflict to create a win/win result, etc.)

    * Modeling Open Dialogue (interacting with people openly and directly; creating open channels of communication; listening carefully to input from customers; effectively communicating ideas verbally and in writing, etc.)

    fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-bidi-font-size: 12.0pt”>· Technical Competencies

    · Understand technically and have worked with in the past Desktop PCs, LAN, WAN telecommunications equipment and standard software packages i.e. Windows.

    · To be able to understand and communicate on a technical level with both staff and customers in order to provide technical input and leadership into the decision making processes.

    · Experience and functional Competencies:

    * 3-4 years as a Field Service engineer and prior experience in international business environment.

    * 0pt”>At least 2 years experience in a supervisory or team-leader capacity.

    * Proven working experience in complex, multi-cultural and matrixed organizations.

    * Extensive telecommunications desktop knowledge in the areas of hardware and software.


    G. Additional comments (optional)

    The holder of the position may be involved in shift and/or on-call work including Saturdays, Sundays and Public Holidays.

    contact: Emmanuel Aryee
    3rd Floor, Provident Towers, Ring Road Central, Box GP39, Accra , Ghana .
    Tel: +233 21 236170 Fax: +233 21 236171 Cell: +233 20 201 8753
    CVS 651 2003
    Email : [url=https://mailto:emmanuel.aryee@sita.aero]emmanuel.aryee@sita.aero[/url]R>nasratha2006-11-29 03:05:16

    Avatarbrandon ray

    Thanks for information and sharing this information..

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